Topics and related questions are on the left hand side of this page
A full list of supported internet browsers is also available here.
Technical Requirements
All you need is a PC with an active Internet connection, as well as the necessary browser software.
Your Internet browser must support 128-bit SSL Encryption and JavaScript.
Note: Earlier versions of browsers may not fully support all of our Internet Banking functions and under certain configurations there may be some visual and performance issues. Should you encounter any issues please contact the Internet Banking Helpdesk on +44 (0) 1481 711102~
~For your security, calls may be monitored or recorded.
What is JavaScript and how can I enable it?
JavaScript is the programming language our Internet Banking service is written in.
To be able to use Internet Banking you must have JavaScript enabled within your internet browser. It is enabled by default in most browsers.
What happens if I do not have JavaScript enabled?
You will not be able to open the Internet Banking window and nothing will happen when you click on the 'login link'.
I cannot open Internet Banking, how do I check JavaScript is enabled?
Please check our supported internet browsers page to find instructions for your specific browser.
What is 128-bit SSL Encryption and why is it important?
Encryption is the conversion of data into a form, called a ciphertext, that cannot be understood by unauthorized people.
Clydesdale Bank's Internet Banking service requires that your browser supports a minimum of 128-bit SSL Encryption, which is the industry standard, to ensure that your personal data cannot be read by third parties while being transmitted across the Internet.
Some more modern internet browsers like Mozilla Firefox, Safari and Opera use 256-bit Encryption with our service.
Do I need a specific ISP to access your Internet Banking?
No, you can access the Internet Banking Service through any Internet Service Provider.
Why can I access my account from my home PC but not from work?
Most computers used in corporate organisations are set up with a server through which all communication passes and this is protected by a firewall. If you are at work and are unable to connect to our site it is likely that your company has a firewall. By contacting your system administrator you may be able to arrange access through the firewall.
What do these common error-messages mean?
If you get the following messages, it may mean you have a modem/network problem and you should contact your ISP or LAN Administrator:
Cannot open site;
Cannot connect to server;
The website is unavailable - always check that the URL (or simply, the address of a website) you have entered is correct.
If you get the following messages, it may mean you have an operating system problem. You should close down all other windows programs running on the task bar and run a full virus scan on all files. If the messages continue you should contact your local PC technician:
Runtime error
This program has performed an illegal operation
What if I have a technical problem that is not answered by the FAQ's or online help?
If you have been through all the questions and your problem has not been resolved please telephone our Internet Banking Help Desk on +44 (0) 1481 711102~ The Help Desk is available to answer queries 9am-5pm, Mon-Fri.
The Internet Banking Help Desk can assist with queries regarding registration or technical problems. General banking queries should be referred to your account holding branch.
Alternatively, use the online secure messaging facility and send us an e-mail (see the section on messages for details of how to do this).
Important Information
Clydesdale Bank International is a trading name of Clydesdale Bank PLC. The Guernsey branch of Clydesdale Bank PLC is licensed as a deposit taker by the Guernsey Financial Services Commission, under the Banking Supervision (Bailiwick of Guernsey) Law, 1994 as amended.
~For your security, calls may be monitored or recorded.
Topics and related questions are on the left hand side of this page 