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What am I able to use Internet Banking for?
Our Internet Banking Service provides you with access to your current and available balances on all of your accounts. You have the facility to transfer funds between any Clydesdale Bank International accounts you hold.
When is Internet Banking available?
Internet Banking is normally available 24 hours a day, seven days a week. However, there may be times when a part of the service is unavailable to allow for maintenance and updates to the system or for reasons beyond our control.
Is Internet banking secure?
Initially for someone to gain access to your account details they would have to have five pieces of information that only you should know. After you have registered there are three pieces of information required (two of which you can change at any time) before you can access the system.
The keys to security are your Customer User Name, your Internet Banking password and your Security Questions. It is vital that these are not disclosed to anyone. If at anytime you suspect that these have been compromised then you should immediately change your password and security questions and contact us immediately.
Information passed between your computer and the Bank is encrypted and in the unlikely event of any third party seeing a message it is unreadable. For further information relating to security of transactions see our section on Transaction Assurance. Clydesdale Bank International uses 128-bit SSL encryption as well as multiple firewall technology.
Clydesdale Bank International strongly recommends customers install Anti-Virus and Firewall software on any PC used to access Internet Banking. To remain safe online we recommend you update both Anti-virus and Firewall software reguarly.
How can I add a new account to my Internet banking facility?
Normally when you open a new account with the Bank it will be added to your list of accounts. This may take a couple of weeks to be processed. However, if you find that an account is not available and you wish access to it, please call Clydesdale Bank International, Guernsey branch on +44 (0) 1481 711102~ between the hours of 9am-5pm, Monday-Friday. New accounts can be added to your Internet Banking facility.
Can I still use Telephone Authorisation?
Other Clydesdale Bank International services remain unaffected by your use of Internet Banking. You will still have the same access to them as you did previously.
What if my account information looks incorrect?
If any information on your account looks incorrect or suspicious in any way you can contact Clydesdale Bank International Guernsey branch on +44 (0) 1481 711102~
Can my account information be viewed by anyone else?
Internet Banking encrypts all information sent between your browser and the Bank. Your customer number and password protect your Internet Banking account. Your accounts cannot be accessed without this information. You should be aware that some browsers can store Internet pages that you have viewed which could then be viewed by anyone with access to that computer.
It is strongly recommended that you do not use the browser's save encrypted pages to disk facility. If you have already selected this and wish to remove it please refer to the help section of your browser relating to the save encrypted pages to disk facility.
Can I use financial software such as Microsoft Money with Internet Banking?
Yes, the Export option that appears on your screen will allow you to copy information on your Internet Banking into a relevant package.
How can I print the information I want?
There is an option on the screen for Print. This allows you to print directly from Internet Banking. Alternatively, you can export the data into a financial software package and print from there.
Why does the service sign me off after a period of time?
As an automatic security measure, if you are idle for 10 minutes the service will sign itself off, meaning that you will have to log back in when you attempt to use it again. We strongly recommend that you do not rely on this facility and if you are planning to leave your PC for any length of time that you log out of Internet Banking.
How do I logoff or disconnect?
You simply click on logout on the menu and the system will disconnect from the Internet Banking server. You will have to log back in with your security information next time you want to access your accounts.
~For your security, calls may be monitored or recorded.
Important Information
Clydesdale Bank International is a trading name of Clydesdale Bank PLC. The Guernsey branch of Clydesdale Bank PLC is licensed as a deposit taker by the Guernsey Financial Services Commission, under the Banking Supervision (Bailiwick of Guernsey) Law, 1994 as amended.
Topics and related questions are on the left hand side of this page 