Help and Support with Internet Banking

Need some assistance with registration or using Internet Banking? You’re in the right place.

Read the following documents for help in each of these areas:

• Registration (PDF, opens in a new window)
• Login (PDF, opens in a new window)
• Technical requirements (PDF, opens in a new window)
• Internet Banking questions (PDF, opens in a new window)
• Supported browsers (PDF, opens in a new window)

To view these documents, you will require Adobe Acrobat Reader which you can download free from the Adobe website (opens in a new window).

Online help

Internet Banking also incorporates extensive help screens that explain every feature. To access help when you’re using Internet Banking, simply click the 'Help' link at the top of every screen.

Alternatively, contact our Offshore Internet Banking Help Desk on: +44 (0) 1481 711102* (open 9am – 5pm Mon-Fri)

*For security, telephone calls may be recorded and monitored.    

Clydesdale Bank International is a trading name of Clydesdale Bank PLC. The Guernsey Branch of Clydesdale Bank PLC is licensed by the Guernsey Financial Services Commission as a deposit-taking business, under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended. Clydesdale Bank International is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for ‘qualifying deposits’ up to £ 50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period.

Full details are available on the Scheme's website www.dcs.gg or on request.

There is currently no Financial Services Ombudsman Scheme operational in Guernsey. Deposits with Clydesdale Bank International are not covered by the Financial Services Compensation Scheme established in the UK under the Financial Services and Markets Act 2000, nor are deposits with Clydesdale Bank International covered by any equivalent scheme in any other jurisdiction.

Principal place of business in Guernsey: Clydesdale House, North Clifton, St Peter Port, Guernsey, GY1 1JR

Telephone: + 44 (0) 1481 711102 Fax: + 44 (0) 1481 723663

Clydesdale Bank PLC. Registered in Scotland (No. SC001111). Registered Office: 30 St Vincent Place, Glasgow, G1 2HL.