Internet Banking Security
Your security concerns answered
Our Internet Banking service has been designed to ensure our service is completely secure. With a service that's among the best in the market, you can be confident that your accounts are in safe hands.
To ensure the highest level of security we have put in place the following measures:
- Access is restricted to registered users and controlled by a comprehensive layered security infrastructure.
- Our servers, ensuring the maximum level of protection for your account information, require use of 128-bit SSL Encryption.
- Our security system has been vetted and approved by external security consultants.
- Our comprehensive security infrastructure includes the use of multiple Firewalls; complimented by an Intrusion Detection System that alerts our Security Teams in real time to any attempted security breaches.
- Separate methods of registration for business and personal customers.
For further information please refer to the PDF topic guides below:
- Protecting your information
- Protecting your computer
- Clydesdale Bank International's security
- Glossary of security terms
To view PDF documents, you will require Adobe Acrobat Reader which you can download free from the Adobe website (opens in a new window).
Other useful resources
You may find the following websites of use for more information on internet security. Please note that Clydesdale Bank PLC is not responsible for the content of external internet sites.
| banksafeonline.org.uk | Helpful guides, links to security software vendors, plus information on the latest threats. This website is run by APACS, the UK Payments Association, on behalf of its member banks. |
| fsa.gov.uk www.gfsc.gg |
Financial Services Authority publications including 'Checking Your Identity' and useful information on identity-theft. |
| sbcc.org.uk | Practical crime reduction advice for consumers and businesses including Identity theft, Online Security and useful information. |
If you have any queries please contact our Offshore Internet Banking Help Desk on: +44 (0) 1481 711102* (Open 9am – 5pm Mon-Fri)
Clydesdale Bank International is a trading name of Clydesdale Bank PLC. The Guernsey Branch of Clydesdale Bank PLC is licensed by the Guernsey Financial Services Commission as a deposit-taking business, under the Banking Supervision (Bailiwick of Guernsey) Law, 1994, as amended. Clydesdale Bank International is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for ‘qualifying deposits’ up to £ 50,000, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period.
Full details are available on the Scheme's website www.dcs.gg or on request.
There is currently no Financial Services Ombudsman Scheme operational in Guernsey. Deposits with Clydesdale Bank International are not covered by the Financial Services Compensation Scheme established in the UK under the Financial Services and Markets Act 2000, nor are deposits with Clydesdale Bank International covered by any equivalent scheme in any other jurisdiction.
Principal place of business in Guernsey: Clydesdale House, North Clifton, St Peter Port, Guernsey, GY1 1JR
Telephone: + 44 (0) 1481 711102 Fax: + 44 (0) 1481 723663
Clydesdale Bank PLC. Registered in Scotland (No. SC001111). Registered Office: 30 St Vincent Place, Glasgow, G1 2HL.
View full details of The Guernsey Banking Deposit Compensation Scheme
*For security, telephone calls may be recorded and monitored.
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